1. Introduction

Collefolio is operated by Studio Anorak Ltd, a company registered in New Zealand (“we”, “us”, or “our”). For the purposes of applicable data protection law, we are the data controller of your personal information.

This Privacy Policy explains how we collect, use, store and protect your personal information when you use the Collefolio platform, website and related services (collectively, the “Service”).

By creating an account or using Collefolio, you acknowledge that your information will be handled in accordance with this Policy.

For privacy enquiries, contact This email address is being protected from spambots. You need JavaScript enabled to view it..

 

 

2. Information We Collect

We collect only the information reasonably necessary to operate and improve the Service.

a. Information You Provide

  • Account details such as name, email address and password

  • Subscription information including billing details processed via our payment provider

  • Collection data including images, item details, valuations, descriptions and personal notes

  • Communications you send to us for support or feedback

b. Information Collected Automatically

  • Log data such as IP address, browser type and device information

  • Usage statistics including features used and session duration

  • Cookies and similar technologies used to maintain login sessions and improve performance

c. Payment Information

Payments are processed securely through PayPal or another approved third party provider.

We do not store credit card numbers or sensitive financial information on our servers.

 

 

3. How We Use Your Information

Collection data, including images, item details, valuations and personal notes, is private by default.

Private collection content is not accessible to Collefolio staff or administrators through normal administrative tools and cannot be viewed unless the user chooses to make the collection public.

Access to private collection content will only occur in exceptional circumstances where technically necessary to:

  • Provide technical support, with user awareness or consent

  • Investigate suspected abuse, fraud or security concerns

  • Comply with legal obligations or lawful requests

 

Users retain full control over whether their collections are kept private or shared publicly.

 

We use personal information to:

  • Provide, operate and maintain the platform

  • Manage subscriptions and billing

  • Generate valuations, analytics and insights

  • Respond to support enquiries

  • Prevent fraud and maintain platform security

  • Comply with legal obligations

 

We do not sell, rent or trade personal information.

 

 

4. AI Processing and Valuation Data

When using AI-assisted import or valuation features, uploaded images and item details may be processed by automated systems to generate value estimates and comparables.

Processing may involve:

  • Temporary analysis of images

  • Pattern recognition

  • Comparison with available market data

Valuations are estimates only and may not be fully accurate or current.

AI outputs are informational and do not constitute financial advice.

 

 

5. Sharing of Information

We share personal information only where necessary to operate the Service, including with:

  • Hosting and cloud infrastructure providers

  • Analytics providers

  • Payment processors

  • Email delivery providers

We may disclose information where required by law or to protect our legal rights.

All third party providers are required to meet appropriate security and data protection standards.

We do not share private collection data for advertising, marketing or social media purposes.

 

 

6. International Data Transfers

Personal information may be transferred to and processed by third party service providers located outside New Zealand, including within the European Union.

Our hosting infrastructure and servers are currently located in the European Union.

Where personal information is transferred internationally, we take reasonable steps to ensure appropriate safeguards are in place in accordance with the New Zealand Privacy Act 2020 and comparable data protection standards.

 

 

7. Data Retention

We retain personal information for as long as:

  • Your account remains active

  • It is necessary to provide the Service

  • Required to comply with legal obligations

When an account is deleted, data will be securely removed after a reasonable retention period unless legal requirements require longer retention.

 

 

8. Data Security

We implement reasonable technical and organisational safeguards to protect personal information from unauthorised access, alteration, disclosure or destruction.

However, no online system can be guaranteed to be completely secure. You use the Service at your own risk and are responsible for maintaining the confidentiality of your login credentials.

 

 

9. Cookies and Tracking

Collefolio uses cookies and similar technologies to:

  • Maintain login sessions

  • Store user preferences

  • Analyse usage patterns

You may control cookies through your browser settings. Disabling cookies may affect certain features of the Service.

 

 

10. Your Rights

Under the New Zealand Privacy Act 2020, you have the right to:

  • Request access to personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of your account and associated data, subject to legal retention requirements

  • Withdraw consent for optional processing

Requests can be made by contacting This email address is being protected from spambots. You need JavaScript enabled to view it.. We will respond within a reasonable timeframe.

 

 

11. Children’s Privacy

Collefolio is not intended for children under 13. We do not knowingly collect personal information from children without appropriate parental consent.

 

 

12. Changes to This Policy

We may update this Privacy Policy from time to time.

Significant changes will be communicated via email or through the platform. Continued use of the Service after updates constitutes acceptance of the revised Policy.

 

 

13. Governing Law

This Privacy Policy is governed by the laws of New Zealand.

 

 

14. Contact

 For questions, feedback, or complaints, please contact:

Studio Anorak Ltd

Suite 14623

17B Farnham Street

Parnell

Auckland 1052

New Zealand

 

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

 

Summary of Key Points

Collefolio is a paid annual subscription service.

Valuations are estimates only and not financial advice.

Collections data is private by default.

You retain ownership of your content.

Refunds are available within 7 days of payment.

Governed by New Zealand law.

 

Last Updated: [23/02/2026]